Refund Policy for Costelly

1. Introduction

This policy outlines how ArgeIT ApS handles refund requests for the Costelly platform.

2. Eligibility for Refunds

Costelly is a subscription-based SaaS platform offering automated invoice processing and cost tracking. Subscriptions are generally non-refundable once a billing period begins. However, exceptions may be made in cases of extended technical issues caused by us that prevent use of the service.

3. Legal Exceptions

In certain jurisdictions, you may be entitled to a “cooling-off” period under consumer protection laws. If applicable, contact us promptly with relevant details.

4. Requesting a Refund

If you believe you qualify for a refund, email
contact@costelly.com with:

• Your subscription email

• Reason for refund

• Any relevant documentation

We will respond within 5 business days.

5. Partial Refunds

In exceptional cases, ArgeIT may issue partial refunds depending on usage, time elapsed, and issue severity.

6. Non-Refundable Circumstances

We do not offer refunds for:

• User error (e.g., incorrect usage)

• Sharing account credentials

• Misuse leading to account suspension

• General dissatisfaction after usage

7. Contact

contact@costelly.com
We strive to resolve all issues promptly and fairly.

8. Policy Updates

This policy may be updated periodically. Changes will be communicated via email or posted on our website. Continued use of Costelly constitutes acceptance of updated terms.