Unfortunately, it’s not possible to make any changes to an order or cancel it once it has been placed. However, you could ask for a refund.
Sign up in minutes and get access to your personal invoice inbox and dashboard — no technical setup needed.
Start forwarding supplier invoices to your unique Costelly email. We’ll automatically parse the product and cost data for you.
See a real-time overview of current and historical cost prices by SKU. Get alerted when prices change significantly.
Export clean, structured cost data to your webshop backend via out of the box integrations, API or CSV — so your catalog and margins stay up to date.
Monitor supplier trends and cost developments to plan smarter purchases and protect your profit margins — all from one place.
How do I cancel or change my order?
Unfortunately, it’s not possible to make any changes to an order or cancel it once it has been placed. However, you could ask for a refund.
How to track my order?
You will receive an email from us after you have placed the order. You’ll get confirmation in your email when you purchase and we’ll let you know when your order is on the move. You will be able to track your order through your preferred shipping partner.
What are my payment options?
We accept all the popular payment methods such as PayPal, Visa, MasterCard, Discover, Amazon Pay, American Express and Google Pay.
Do you ship overseas?
Yes, we ship all over the world. Please note that additional shipping costs will be applied based on your delivery location.
Do you offer free shipping?
Yes, free shipping is available for all the orders that’s placed inside the United States. We charge shipping fees for overseas orders.
How long does the delivery take?
We usually take 3-5 business days for your order to be shipped & delivered.
How long does it take to get the Refund?
Once we receive your return, please allow us 3-5 business days for your refund to process. Refund amount will be automatically debited to the same form of payment originally used for purchase.
How do I track my Refund?
To track the status of your refund, kindly refer to your confirmation email that you have received from us.
What is your Refund & Exchange Policy?
You can ask for a refund within 30 days of your purchase. Returned items must be in the exact same condition as they were received.
We use cookies to improve your experience on our site. By using our site, you consent to cookies.
Manage your cookie preferences below:
Essential cookies enable basic functions and are necessary for the proper function of the website.
Marketing cookies are used to follow visitors to websites. The intention is to show ads that are relevant and engaging to the individual user.
Google Analytics is a web analytics service provided by Google that tracks and reports website traffic. It helps us understand how visitors use the website to improve performance and user experience.
Service URL: www.costelly.com
You can find more information about our Cookie Policy and Privacy Policy.